Customer Experience Manager – B2B Customers

This position heads the customer experience across the organisation and will design and implement the customer engagement experience and enhance this experience at every opportunity through data intelligence analysis.

Location: Midrand
Purpose: Ensure you establish a customer experience that is optimised and results in retaining existing and growing new B2B customers in this member subscribed service company. Develop and implement strategies and programmes to deliver on the organisation mandate and an optimal customer journey.
Salary: R1m per annum, negotiable
Package: R1 m total cost to company per annum, negotiable and structured
Country: ZA
Minimum requirements: A relevant B degree PLUS at least 10 years’ service as Customer Service / Experience Manager of which 5 years are as head of the function for a corporate organisation. Experience in interpreting customer trends using NPS, CSAT, CES, Customer Churn Rate and Customer retention metrics is critical. Proven track record of attracting and realising business value through digital platforms, technologies and concepts. Experience in devising relevant strategies and programmes which differentiates the organisation. Experience gained in a customer focused service organisation is essential.

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